Ever since I was 7 years old after being hit by car I have been looking at the world in a different way.  Whether  the physical design of the products we use everyday or the websites and applications we rely on to get our jobs done to the emotional experiences that we need to keep ourselves grounded I’m constantly asking why.  Why are things designed the way they are?  Is there a better way?

I have a passion for discovering what motivates people as they go about their day.  What are they using to get their jobs done?  What makes their lives fun and meaningful?  I do this by following a process grounded in observation and active listening and acting on the discovery of insights that can transform businesses and experiences.

I enjoy helping companies build teams focused around user research and discovering their customers’ job story so that they can build the best possible experiences.

Thank you for being here.  I look forward to sharing my passion with you and hearing your thoughts.